Question 1

Do I need to sign a contract?

Accepted Answer

No, you do not need to sign a contract! You can cancel, pause or resume service at any time. At Scoop Runners, we believe in providing flexible and convenient solutions for all pet owners who want to keep their yards clean and enjoyable. Whether you need a one-time cleanup or regular service, you can count on us without the hassle of contracts. Our goal is to make your experience as easy and enjoyable as possible, giving you more time to enjoy with your furry friends.

Question 2

Do I need to be home when you clean my yard?

Accepted Answer

No, you don't need to be home when we clean your yard! At Scoop Runners, we understand the convenience of having a clean yard without disrupting your daily routine. Our team is fully capable of performing our waste disposal services even if you're not present. However, for the safety of both our staff and your pets, we ask that you keep your dogs inside during our visit, especially if they have shown signs of aggression or territorial behavior in the past. This way, we can ensure a smooth and efficient cleaning process, leaving you with a pristine yard to enjoy with your furry friend!

Question 3

How can I keep track of my payment and service status?

Accepted Answer

Keeping track of your payments and service status with Scoop Runners is super simple and convenient! We offer a dedicated client portal where you can easily view and manage all your service details. By logging into the client portal, you have all the information you need at your fingertips, ensuring you stay informed and in control. Enjoy more time with your furry friend while we handle keeping your yard spotless!

Question 4

What is an initial cleanup service and why is there an extra charge?

Accepted Answer

An initial cleanup service involves our team thoroughly cleaning your yard for the first time. This process typically takes longer than our regular visits because we need to ensure every area is meticulously cleaned to meet our high standards. Given the extra time and effort required, we charge a one-time fee for the initial service. Our goal is to leave you with a pristine yard that you and your dog can enjoy, setting the foundation for ongoing maintenance.

Question 5

How do you dispose of waste?

Accepted Answer

We double-bag all collected waste to ensure secure containment and prevent any odors or leaks. Our standard practice is to place the bagged waste in your designated trash can for regular pickup. If your trash can isn't accessible on the day of service (for example, if it's already been collected or isn't out yet), we'll leave the double-bagged waste neatly placed at the side of your property.

Question 6

How do you ensure thorough cleaning of my yard?

Accepted Answer

At Scoop Runners, we take pride in delivering a meticulous yard cleaning service to ensure you can fully enjoy your outdoor space with your dog. Our team adopts a systematic approach by walking the yard in a grid or section by section pattern. This method guarantees that no area is overlooked. We carefully inspect every accessible space your dog frequents to ensure a comprehensive clean-up. Our detailed process ensures that all waste is removed, allowing you to have a clean, healthy environment for both you and your pet.

Question 7

Can I choose a specific time window for service?

Accepted Answer

We understand the importance of convenience for our customers. However, in order to keep costs low and pass those savings on to you, we constantly optimize our routes based on demand and efficiency, which means our service times can vary from week to week. Unfortunately, this means we are unable to accommodate specific time window requests. Rest assured, we will always strive to provide timely and reliable waste disposal services to keep your yard clean, so you can enjoy quality time with your dog. Thank you for your understanding and cooperation.

(845)327-1926

Frequently asked questions